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Summary Well experienced technical individual with a solid work ethic, the capability to learn and become proficient with all relevant technologies and cooperative in the workplace. Experience 1991-Present HYPERION, INC. - Miami, Florida Senior Technical Support Computer Engineering Specified, manufactured and maintained Personal Computers used by Engineering, Quality Assurance, Marketing and Accounting departments. Provided hardware and software support for all PC users in -house and customer base. Implemented and maintained systematic backup control to maintain data integrity company wide. Assisted in the design and manufacture of prototype systems for new products Research & Development. Provided On-site field service for company's PC controlled flagship product around the states. Implemented and maintained database for Software Revision Control and Software Release Control. Deployed Windows 95,98 company wide. Quality Assurance Specified, designed, manufactured and maintained automated manufacturing test equipment. Troubleshooter of difficult product problems in manufacturing and trained production technicians in sound problem solving and troubleshooting techniques. Performed in-process inspections and supported all aspects of manufacturing in order to release products to specification. Provided field failure analysis of returned components and/or products and inputted suggested improvements through the ECN system. Reviewed and monitored manufacturing product quality and actively worked with manufacturing and engineering to implement sound problem solutions and continuous quality improvement. Assisted in the specification, formulation and maintenance of quality control system and procedures as defined by engineering as assigned by management; customer service in resolution of customer field problems. 1988-1991 BRANDSTEDT CONTROL CORP., Miami, Florida Senior Technical Administrator Assisted the engineers with product design. Coordinated the repair of all products. Technical advisor to the Plant Manager. Supervised testing of all products. Wrote product testing procedures.
1987-1988 INTERNATIONAL MICRO SYSTEMS, Miami, Florida Technical Support Provided hardware and software support for customers including those located in South America. Configured systems to customers specifications. Supported sales by providing technical information. Improved relationship with hardware vendors, allowing us to expedite return of defective equipment.
1980-1987 CORDIS CORPORATION, Miami, Florida Supervisor, Technical Assistant Assisted the design, development and testing of prototype pace maker computer boards and in-house test equipment. Evaluated new IC's for potential use within the company's products. Scheduled work in be performed by technicians, including self. Promoted several times. from Technician to Supervisor and Technical Assistant.
Skills Qualifications
Education and Training
Hobbies and Interests Collects vintage musical instruments, plays guitar, reads, writes and speaks the Spanish language fluently. View a PDF version of this resume here >>> Resume (PDF) |
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